Privacy Policy

Last updated: 24 March 2026

AutoRecall is operated by AUTO RECALL PTY LTD, ABN 40 697 645 337 (“we”, “us”, “our”).

We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose and store personal information when you use AutoRecall.

1. What AutoRecall does

AutoRecall is a software platform that helps mechanical workshops and similar businesses manage customer records, vehicle records, service reminders, and related communications.

2. Information we collect

We may collect and store the following types of information:

• business and account information, including workshop name, contact name, email address, phone number and login details
• customer information entered into the platform by workshop users, including names, phone numbers, email addresses and vehicle details
• service and reminder information, including service dates, intervals, booking status, reminder history and message logs
• payment and billing information, including subscription status and transaction-related information
• technical information, including IP address, browser type, device information, and website/app usage data

3. How we collect information

We collect information:

• directly from users when they sign up, log in, complete forms or use the platform
• from workshop users who enter customer and vehicle information into AutoRecall
• automatically through normal website and app usage, including logs, analytics and cookies or similar technologies
• from third-party service providers involved in hosting, messaging, payments and platform operations

4. Why we collect and use information

We use information to:

• provide and operate AutoRecall
• manage user accounts and access
• store workshop, customer and vehicle records
• send reminders, notifications and service-related communications
• process payments and manage subscriptions
• provide support and respond to enquiries
• improve the platform and monitor usage
• maintain platform security and prevent misuse
• comply with legal obligations

5. Disclosure of information

We may disclose information to third-party providers that help us operate AutoRecall, including providers of website and app hosting, cloud infrastructure, SMS services, payment processing, and analytics tools.

We may also disclose information where required by law, to respond to legal requests, or to protect our rights, users or platform.

6. SMS and communications

AutoRecall may be used by workshop users to send service reminders and related messages to their customers. Workshop users are responsible for ensuring they have the appropriate consent or lawful authority to contact their customers.

Message and data rates may apply depending on the recipient’s carrier or plan. Customers may opt out of future SMS communications by replying STOP where supported.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

8. Access and correction

A person may request access to, or correction of, personal information we hold about them by contacting us using the details below. We may need to verify identity before responding.

9. Retention

We retain information for as long as reasonably necessary to operate AutoRecall, provide services, comply with legal obligations, resolve disputes and enforce our agreements.

10. Third-party services

AutoRecall may rely on third-party providers for services such as SMS delivery, payments, hosting and analytics. Those providers may handle information in accordance with their own terms and privacy practices.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

12. Contact us

If you have questions about this Privacy Policy, please contact:

AUTO RECALL PTY LTD
ABN: 40 697 645 337
Email: team.manager@nathanherneracing.org
Address: Wyrallah, NSW, Australia